Dream Stay Bali — Terms of Service

1. Scope and service operator

These terms cover the Dream Stay Bali website, free membership, member benefits and booking-history display. They do not cover the separate Bali Shorts TikTok integration.

Membership and booking enquiries: chris@zion-core.com

The website and membership are operated by PT Neo Artificial Intelligence, an Indonesian limited liability company (Perseroan Terbatas), which is also the seller of the accommodation. Your accommodation contract is with PT Neo Artificial Intelligence.

• Company: PT Neo Artificial Intelligence (brand: Dream Stay Bali)
• Business identification number (NIB): 2402250018359
• Address: Pertokoan Sunset Indah, Sanur Kaja, Jl. Sunset Road Kaveling 4, Kuta, Kec. Kuta, Kab. Badung, Bali 80361, Indonesia
• Representative (Direktur): Song Hoyean
• Email: chris@zion-core.com
• Phone: +62-813-3066-2184

2. Membership and sign-in

Membership is free and available to people aged 14 or older. You sign up and sign in using a six-digit, one-time code sent to your email. We do not collect a password. Use an email account you control and provide accurate information; do not impersonate another person or share your sign-in code.

You may refuse these terms or the required personal-data consent. In that case, you cannot create an account or use member services. Public villa information and non-member booking remain available. Refusing optional marketing consent does not affect membership, member benefits or booking.

3. Member benefits and booking history

Signed-in members can view a promotion code for 10% off eligible direct bookings. Enter it before payment and check whether it applies and the final discount amount in the booking checkout. Membership does not guarantee availability or a successful booking, and a discount is applied only when checkout confirms it.

Stay perks for members: the regular check-out time is 10:00 AM, and members may check out at 11:00 AM at no charge (show your member page to our team; later check-out is a paid extra subject to availability). Members who follow our Instagram accounts @dream.stay.bali and @all.that.bali receive a complimentary fruit basket during the stay (send us a screenshot). These perks apply to stays at our villas and may be changed or ended; stays already booked keep the perks announced at the time of booking.

The member code is for the member's own bookings only and may not be transferred or shared. We may change the code or the discount, or end the benefit; bookings already paid are not affected.

My Page shows supported reservations whose booking or guest email matches your verified membership email. A reservation made with a different email or through a channel that does not share an email may not appear. A co-guest sees stay details, but not the booker's reservation code or price. For missing or incorrect reservations, contact us.

4. Direct booking, payment and cancellation

The Hostex booking page handles availability, quotations, reservations and payment through PayPal. Direct bookings require 100% payment at booking. Check the accommodation, dates, guests, total amount, currency and payment terms before paying. The reservation confirmation states the outcome of the booking.

Direct-booking rates are charged 100% at booking and are non-refundable. This is shown in the Hostex checkout before payment, and the booking proceeds only if you accept it. If we cannot provide the stay for reasons on our side (double booking, villa unavailable, etc.), you receive a full refund. If a stay becomes impossible because of force majeure (natural disaster, government measures, etc.), you choose either a free date change within 12 months or a full refund of the unused nights. You are charged in USD; other currencies shown on the site are estimates, and card/PayPal conversion fees may apply.

Changes, cancellation, no-show charges and refunds follow the conditions disclosed for that reservation before payment, subject to mandatory law. Review the cancellation deadline, applicable time zone, charges and refund conditions before booking, and contact us for assistance. These terms do not promise free cancellation or exclude legal responsibilities of the operator or accommodation seller.

5. Optional marketing

Deals and open-date promotions are sent only through the email and/or SMS channels you choose. You can change or withdraw each channel's consent on My Page at any time without losing membership benefits. Members who consent to SMS receive a welcome SMS with the member coupon after signup; promotional SMS is not sent between 21:00 and 08:00 local time, and you can opt out free of charge at 080-600-5653 (Korea) or on My Page. Essential sign-in and reservation messages are separate from marketing. See the privacy policy for the data used and retention details.

6. Account withdrawal

You can withdraw from membership on My Page. Access to member services and the code display ends, marketing consents are withdrawn and sign-in sessions are revoked. Account withdrawal does not cancel existing reservations or delete records held by Hostex, PayPal or another booking channel. Request booking changes, cancellation or refunds separately under the reservation's conditions.

The privacy policy explains what is removed at withdrawal and what remains. Withdrawal of consent to required membership processing is handled through account withdrawal; optional marketing can be withdrawn separately.

7. Service changes and enquiries

Service may be interrupted for maintenance, outages or security incidents. We will provide notice where practicable and address the issue. Material changes to membership, benefits or these terms will be disclosed with a version and effective date. Where new consent is required, we will request it separately; merely continuing to use the website does not replace that consent.

We announce changes on the site 7 days before they take effect (30 days, plus email, for changes adverse to members). These terms are governed by the laws of the Republic of Indonesia, and disputes are brought before the competent courts of Indonesia. This does not take away the protection that consumers have under the mandatory laws of their country of residence (including Korea), including the right to sue in their home courts.

For questions, reservation disputes or correction requests, contact chris@zion-core.com. Applicable mandatory consumer and privacy protections remain available.